When should I start looking for a place?

Start once your plans (and, if sharing, your group) are confirmed. There isn’t a single “best” date, but popular homes go quickly each year. If you’re interested in a LetPads property, get in touch early to discuss availability and arrange viewings.

Why choose LetPads?

We’ve supported both students and professionals for years and focus on service, safety and comfort. Our properties are accredited and licensed where required, and we aim to make renting straightforward with clear communication, well-maintained homes, and responsive support.

Can I park my car outside my LetPads home?

Yes—most LetPads properties offer on-street or nearby parking, and many include free parking. Availability can vary by street or local restrictions, so please check the specific listing or ask our team.

How do I report maintenance issues?

Report issues directly to us and we’ll keep you updated. We book the appropriate tradesperson and share a visit window and contact details so you know what’s happening and when.

How do I pay rent?

Professionals typically pay monthly by standing order or bank transfer. Students can pay termly (September, January, April) or monthly if preferred (e.g., for bursary schedules). We’ll confirm the best option for you during onboarding.

How is hot water and heating provided?

Our homes are fitted with modern, efficient combi boilers for instant hot water and reliable heating. Appliances are from reputable brands and are maintained in line with safety standards.

How big are the bedrooms?

The majority of bedrooms feature double beds as standard. Individual listings specify bed sizes and any premium room options.

Is Wi-Fi included in the rent?

Yes. Unlimited wireless broadband is included and ready to use in every LetPads home.

What if the Wi-Fi isn’t working?

First, press and hold the reset button on the router with a pin for ~90 seconds, then allow a few minutes to reconnect. If the issue persists, contact our support team and we’ll liaise with our broadband partner to diagnose and resolve it.

How many people can LetPads accommodate?

We offer everything from individual rooms and studio/1–2 bed flats to larger shared houses and licensed HMOs. If you’re renting as a group, we can often house you in the same property—or on the same street—subject to availability.

What happens if someone in our group drops out?

In most cases, each resident is liable only for their own rent (please check your specific tenancy or licence agreement). If a housemate leaves, talk to us early—we’ll help explore replacement options where possible.

When are our bins collected?

Collection days depend on your address. Check the Preston City Council website by entering your postcode. Put bins out the evening before collection and follow the local recycling schedule to avoid missed pickups.

What should I do if the washing machine or dryer isn’t working?

For washing machines, remove the detergent drawer, rinse it thoroughly in hot water, and clean the compartment to clear any blockages. For dryers, empty the lint filter regularly. If problems continue, report the issue and we’ll arrange an engineer.

How do we keep the property fresh and free from condensation?

Ventilate daily by opening windows for at least an hour, especially after cooking, showering, or drying clothes. Use extractor fans where fitted and heat rooms consistently in colder months to reduce condensation.